LIVINGSTON COUNTY — Livingston County Sheriff Thomas J. Dougherty marked National Public Safety Telecommunicators Week April 12-18.


“Your hardworking dispatchers and public safety telecommunicators serve as a vital link between your community fire, medical and law enforcement agencies. Acting as a critical lifeline to first responders, these unsung everyday heroes are always there to answer the call,” Dougherty said.


This week-long event, initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff's Office in California, is a time to celebrate and thank those who dedicate their lives to serving the public. It is a week that should be set aside so everyone can be made aware of their hard work and dedication.


The Livingston County Sheriff's Office Communications Bureau is comprised of both the 911 Division (911 calls for service) and the Sheriff’s Office Comms Division (Sheriff’s Office calls for service and administrative lines). The Bureau is made up of twenty (20) Dispatchers which includes two (2) Senior Dispatchers, a Communications Specialist and the Director who leads the Bureau. These dedicated men and women work around the clock with the Bureau operating 365 days of the year, answering calls for service when the community citizens are in need. These members are highly trained professionals.


The Sheriff’s Office Communications Bureau dispatches all services for the Livingston County Sheriff's Office, the New York State Police Zone E (Geneseo/Lima), New York State Park Police, New York State Department of Environmental Conservation, six (6) local law enforcement municipalities-Avon-Geneseo-Caledonia-Dansville-Nunda-Mount Morris, twelve (12) EMS agencies and nineteen (19) Fire Departments.


In 2019, our Dispatchers answered over 135,000 calls producing 79,842 law enforcement calls for service, 13,694 EMS calls for service and 4,204 fire calls for service.


“The days of Dispatchers simply answering a phone similar to an operator have long passed,” stated Sheriff Dougherty. “Our Dispatchers are highly trained for an extremely challenging career which requires a high level of multitasking, the ability to navigate computer aided dispatch systems, and the ability to remain calm and clear in communications to first responders and callers. Please join me in recognizing and thanking our exceptional members.”