HORNELL — Steuben Trust Company will close all branch lobbies and operate solely through available drive-thrus starting today, Friday, March 20, due to the evolving situation of COVID-19.
Branch locations without drive-thru capabilities will be closed to customer traffic. Staff will be on hand to answer phone inquires and process night-drop and ATM’s.
Steuben Trust said its goal is to maintain the highest level of customer service possible during this time. Appointments to enter the branches may be made by calling the branch or via online through SteubenTrust.com.
“The health and safety of our customers, employees and communities is our main priority and we wanted to take a proactive step in limiting the potential spread of this virus,” said John Eagleton, President and CEO. “We will accommodate our customer’s needs to the best of our ability. We encourage customers to use our online and mobile banking tools that are available 24/7.”
Customer Service can be reached at 1-866-STEUBEN (783-8236) during normal business hours and our website, SteubenTrust.com, continues to offer deposit account opening, loan inquiries and more.
“We are closely monitoring updates and recommendations from the CDC and our local, state and national authorities,” Steuben Trust said in a statement. “Please continue to monitor our website for the latest information as it becomes available.
“Together we can make an impact lessening the spread of the virus. We appreciate our customers’ continued support and understanding in this difficult time.”